How quickly will you respond to a referral?

Every referral receives an acknowledgement the same working day and a matching decision within one working day. Emergency enquiries are triaged immediately by our on-call manager.

Do you accept emergency and same-day placements?

Yes, where we can do so safely. Nova House is a single-occupancy home, so we assess carefully whether we can meet the child's needs there before accepting any placement, and we will tell you honestly if we are not the right match.

What information do you need to assess a referral?

A current risk assessment, the most recent care plan or placement plan, any education, health and care documentation, and details of the young person's legal status. Documents can be uploaded securely with this form.

How is our data protected?

Referral information is processed under UK GDPR on the lawful basis of legitimate interests and the safeguarding of children. Data is stored on encrypted UK-based systems, restricted to the matching panel, and deleted after 12 months if no placement proceeds.

Referrals

Make a referral to Celestial Care

We accept referrals from local authorities, trusts and placement commissioning teams across England and Wales. Tell us about the young person and we will give you an honest, evidence-based matching decision within one working day.

Start the referral form 01695 372122

The process

From first call to a settled placement

We keep the referral process short and transparent, because delay rarely serves a young person well — but neither does a placement that was never the right match.

01
Enquiry received
You complete the form below or call the placements team. We acknowledge every referral the same working day.
Day 0
02
Impact and matching assessment
Our home manager reviews risk, needs and the suitability of a single-occupancy home before any offer is made.
Within 24 hours
03
Planned introductions
Where time allows we arrange a visit, an overnight stay and a written transition plan agreed with the young person.
Days 2–7
04
Placement and review
A placement plan is agreed within 24 hours of arrival, with a 72-hour settling review and formal reviews every 28 days.
Ongoing

Online referral form

Secure referral form

This form takes around eight minutes to complete. Fields marked with an asterisk (*) are required. All information is transmitted over an encrypted connection and seen only by our matching panel.

Section 1

Referring local authority

Tell us who is commissioning this placement so we can direct the enquiry to the right manager.

Local authority or trust *

Team or service

Budget holder / commissioner

Placement urgency *

Section 2

Child or young person's details

Please use initials only at this stage. Full identifying details are exchanged securely once a matching decision has been made.

Initials *

For example: J.S.

Date of birth *

Gender identity

Ethnicity, culture and faith

Legal status *

Current education provision

Section 3

Current placement and history

Understanding what has and has not worked before helps us plan a stable transition.

Current placement type *

Placement history and reason for move *

Include the number of previous placements and what caused them to end, if known.

Section 4

Risks and needs

An honest picture of risk protects everyone — the young person, the existing group and our staff. We will never decline a referral for being candid.

Known risks *

Self-harm, going missing, exploitation, substance use, offending, risk to or from others, and any current risk management plans.

Needs and strengths *

Emotional and mental health needs, diagnoses, physical health, communication needs, interests, hobbies and what the young person says they want.

Professional support currently in place

Section 5

Supporting documents

Upload the current risk assessment, care plan, PEP, EHCP and any recent reports. Accepted formats: PDF, Word, JPG or PNG, up to 10MB per file.

Upload documentsChoose files or drag them herePDF, DOC, DOCX, JPG or PNG · max 10MB per file

Section 6

Your contact details

So we can come back to you quickly with a decision.

Your full name *

Your job title *

Email address *

Direct telephone *

Section 7

Data protection and consent

Celestial Care Ltd is the data controller for the information you submit. We process it under UK GDPR Article 6(1)(f) and Article 9(2)(b) for the purpose of assessing a placement and safeguarding a child. Information is held on encrypted UK-based systems, accessible only to the matching panel, and securely deleted after 12 months where no placement proceeds. Full detail is set out in our privacy policy.

I confirm I am authorised to share this information and I consent to Celestial Care processing it for the purpose of assessing this referral. *

I confirm that the risk and needs information provided is, to the best of my knowledge, complete and accurate. *

Referral FAQs

Questions we are asked most often

How quickly will you respond to a referral?: Every referral receives an acknowledgement the same working day and a matching decision within one working day. Emergency enquiries are triaged immediately by our on-call manager.
Do you accept emergency and same-day placements?: Yes, where we can do so safely. Nova House is a single-occupancy home, so we assess carefully whether we can meet the child's needs there before accepting any placement, and we will tell you honestly if we are not the right match.
What information do you need to assess a referral?: A current risk assessment, the most recent care plan or placement plan, any education, health and care documentation, and details of the young person's legal status. Documents can be uploaded securely with this form.
How is our data protected?: Referral information is processed under UK GDPR on the lawful basis of legitimate interests and the safeguarding of children. Data is stored on encrypted UK-based systems, restricted to the matching panel, and deleted after 12 months if no placement proceeds.

Talk it through

Not sure whether we are the right match?

Call the placements team before you complete the form. A five-minute conversation often saves days, and we will tell you honestly if another provider would serve the young person better.

Contact the placements team Read our care model